Frequently Asked Questions

Yes. Standard delivery and professional setup are included for events within our regular service area, making the rental process as simple and stress-free as possible. If your event is located outside our standard delivery zone, additional travel fees may apply based on distance. We'll always discuss any applicable charges with you in advance so there are no surprises on event day.

Absolutely. Cardinal Party Rentals LLC is happy to deliver to many surrounding communities whenever scheduling and logistics allow. Delivery fees may vary depending on your location and the equipment you've reserved. Contact our team with your event address, and we'll be happy to provide a personalized quote and confirm availability.

No. Your rental time doesn't begin until our crew has completed the setup and everything is ready for your guests to enjoy. We arrive ahead of schedule so you receive the full rental period without losing valuable party time to installation.

Our team typically arrives one to two hours before your scheduled rental time to complete setup safely and efficiently. During especially busy weekends or holidays, we may arrive even earlier to stay on schedule. If an earlier arrival is necessary, we'll contact you beforehand so you know exactly when to expect us.

Cleanliness is one of our top priorities. Every inflatable is thoroughly cleaned, sanitized, and inspected before it leaves our facility for its next event. We carefully check each unit for cleanliness, safety, and overall condition so your guests can enjoy equipment that looks great and performs reliably from start to finish.

Yes. Our inflatables rely on a continuous flow of air from the blower to remain fully inflated throughout your event. The blower must stay plugged into a power source during the entire rental period. We provide heavy-duty extension cords when needed and will make sure everything is properly connected during setup.

In most cases, we do not set up at parks or apartment complexes because these locations often lack the space, electrical access, or setup conditions needed for a safe installation. If you're considering one of these venues, contact Cardinal Party Rentals LLC before booking. We'll gladly discuss the location and let you know if there are any suitable options available.

For your convenience, we accept cash as well as all major credit and debit cards. Our goal is to make the booking process easy from start to finish. If you have any questions about payment methods or when payment is due, our team is always happy to help.

We understand that weather and unexpected situations can affect your plans. If you need to cancel your reservation, simply contact Cardinal Party Rentals LLC as soon as possible. We'll review your options based on our cancellation policy and work with you to make the process as easy as we can.

Yes. A deposit is required to reserve your inflatable or party rental and secure your event date on our schedule. Once your reservation is confirmed, you can have peace of mind knowing your equipment will be ready for your celebration. Our team will explain all deposit details when you book.

Every inflatable has unique space requirements, which are listed on its individual product page. In addition to the size of the unit itself, you'll need extra clearance for anchoring, the blower, and safe access around the inflatable. If you're unsure whether your space is large enough, we're happy to help you determine the best fit before your event.

Yes. Larger inflatables require additional setup space, overhead clearance, and a wide access path so our crew can safely transport and install the equipment. Before your event, we'll review the setup location with you to ensure everything meets the necessary requirements for a safe and successful installation.

Cardinal Party Rentals LLC can safely install inflatables on grass, dirt, asphalt, and concrete. Our team uses the appropriate anchoring method for each surface to ensure the equipment remains secure throughout your event. We do not recommend setup on loose rock or other unstable surfaces that could affect safety or damage the equipment.

Of course. We believe every customer should understand the rental process before the big day. Our rental agreement and safety guidelines are available for review before your event, and our team is always happy to answer any questions so you feel completely comfortable with your rental.

While the equipment is in your care, the renter is responsible for protecting it from damage caused by misuse, negligence, or prohibited activities. Before your event, we'll review important safety guidelines and proper operating procedures to help prevent problems. By following these instructions and supervising the inflatable appropriately, you can help ensure a safe and enjoyable experience for everyone.